It is not that other people dont realize it. They too crib at times, but being a part of the system they tend to accept it and live with it.
My suggestions for immidiately solving the problems are these:
I ) Infrastructure
> Help eBao team with setup of infrastructure:a high bw internet conn facilitating a VPN.
> Provide atleast 2 phone lines from SIT to eBao. Put atleast one person as SIT Helpdesk person at eBao who can route calls to appropiate persons if required. Current mode of communication is MSN messnger which is not good enough.
II) eBao SIT support
> Identify two people at eBao with atleast 2 years work experience
> Train them for a couple of weeks on all subsystems, they should have a good overall idea of the current system, problems especially as regards to setup. One person with strong deployment knowledge will also be very helpful
Too much clear cut definition on roles and boudaries
> Unnecesary overhead of communication among various parties
>
Quick example:
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